Juran´s quality control handbook /

Juran, Joshep M.

Juran´s quality control handbook / Joshep M. Juran. - 4ª ed. - Estados Unidos : McGraw-Hill, c 1988. - xiii, [1200] p. : il., gráficos y tablas. ; 24 cm.

Contiene apéndices e índices de nombres y temas.

How to use the handbook. The quality function. Quality and income. Quality costs. Quality policies and objectives. Companywide planning for quality. Organizing for quality. Upper management and quality. Quality assurance. Managing human performance. Training for quality. Field intelligence. Product development. Software development. Supplier relations. Manufacturing planning. Production. Inspection and test. Marketing. Customer service. Administrative and support operations. Quality improvement. Basic statistical methods. Statistical process control. Acceptance sampling. Desing and analysis of experiments. Computers and quality. Process industries. Electronics components industries. Assembly industries. Complex industries. Job shop industries. Service industries. Quality and society. Quality and the national culture. Quality in developing countries. Quality in France. Quality in the Federal Republic of Germany. Quality in Great Britain. Quality in Japan. Quality in The United States of America. Quality in socialist countries.

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